Shipping policy

Before You Place Your Order

You will receive an email confirmation once your order is placed. When your order ships, we’ll send a shipping confirmation email that includes your tracking number.

Please make sure your email address is correct when placing your order. We are not responsible for incorrect mailing or email addresses. Orders are always shipped to the physical address you provide, and all notifications are sent to the email address you provide.

Free Shipping

We offer free shipping on orders over $99 within the 48 contiguous U.S. states. Free shipping may be sent via USPS First Class Mail, USPS Priority Mail, UPS, or UPS Ground Saver. The carrier and service are chosen based on the weight and size of your package.

Please note: choosing a faster shipping method does not speed up order processing in our warehouse - it only reduces transit time once shipped. If you’d like your order to be prioritized and shipped ahead of others in the queue, we offer a rush shipping option.

Confirmation

You will receive an email confirmation after placing an order. If you don’t see it in your inbox, please check your spam or junk folder.

Be sure to verify that the shipping address you entered is correct - we ship only to the address provided at checkout. If the address is incorrect, please call us right away at 260-200-1081 so we can assist you.

Once your order has shipped, you’ll receive another email with tracking information.

PO Boxes and Express Shipping

UPS Express (2-Day and Overnight) does not deliver on weekends.

Selecting an express shipping option affects transit time only - it does not speed up order processing. If you’d like your order prioritized in our warehouse, please select Rush Shipping during checkout.

UPS cannot deliver to PO Boxes.

Shipping Insurance

Nurture Handmade will not be responsible for any packages that are lost, damaged, or stolen if insurance is not purchased in the cart. To protect your investment, we highly recommend purchasing insurance. If the insurance option is checked, we will immediately refund your lost, damaged, or stolen items.

Read more on our Returns & Refunds policy page.

Rush Shipping

Our processing time is posted at the top of every page on our site. To decrease processing time and put your order at the top of our shipping list, we offer Rush Shipping. To add rush shipping to your order, add the option to your cart.

Lost Packages

We will replace the package immediately if shipping insurance was purchased at checkout.

If shipping insurance was not purchased with your order, we cannot replace it. These are steps that should be followed to locate your package:

  • Check with your neighbors. The mail carrier likely delivered your package to the wrong address.
  • Talk to the supervisor at your local post office if USPS was your chosen shipping method. They can communicate with your mail carrier and look on the vehicles for any missed deliveries.
  • If you live in an apartment complex, check with the rental office. Sometimes deliveries will be made there.
  • If these steps don't result in finding your missing package, call USPS directly at 1 (800) 275-8777 or UPS at 1-800-PICK UPS.
  • Follow the prompts until you get to the prompt asking for your tracking number. Press 1 to track a package or say "Tracking." Say “Representative,” and you will be transferred to a representative.
  • If you feel your package has been stolen, you may file a police report on the missing package.

International Shipping

International orders may incur customs duties and fees. These fees are set by the carrier. Nurture Handmade does not profit from these fees and cannot control the process. Nurture Handmade is not responsible for customs taxes, duties, or fees imposed by the carrier.

UPS Saver and DHL Express Worldwide are the fastest shipping options. They are also trackable throughout the entire shipment process. These types of packages very rarely get lost. They are insurable. This means if you buy insurance and a package gets lost or damaged, we can quickly replace it.

First Class Mail is very slow and not trackable or insured. Use this service at your own risk.

Because of the additional time it will take for the package to arrive in your country, we no longer accept rush orders on international packages.

General Information

  • Nurture Handmade is not responsible for carrier-imposed shipping restrictions.
  • Estimated transit time does not begin until after the order is processed and shipped. 
  • Transit times stated at checkout are estimates and not guaranteed.

If a package is damaged in transit, please email pictures of the damage to support@nurturehandmade.com immediately upon the arrival of the package so we may assist you ASAP.