When I opened my order of the triple 2.5 silicone loaf box and liners immediately one of the plastic covers hit the floor and I hadn't even unwrapped it yet. Poor packaging. Then I opened the package and took out the pieces to inspect things. I found that one of the silicone molds was defective. It was missing part of a bottom corner, because of manufacturing error, on one of the molds. And on another, there was something black that had gotten into the manufacturing mold... again a manufacturing issue. When my husband contacted the company they were going to have to "check" to see if they would make things right. We were later contacted and told that they would make things right and that they would send a return label. This took what seemed like forever, since I was anxious to make soaps with my molds, but couldn't. I eventually got my new molds and they have worked ok. Though I am amazed at how they are holding on to the orange smell that I used in my first batch of soaps in them. We my new essential oils come in from another company I will see how they do with the new molds and whether they too are held onto by the molds. We will see.
